Monthly Archives: February 2013

Le Decepcion Parquett

Not the name of a movie you’d expect to see on SBS, but a post about the time-honoured French artistic method of Le Trompe l’oeil (no, we’d never heard of it either).

That’s French for “deceives the eye”. You’ve seen those street artists who chalk images on the ground where, when viewed from a certain angle, they look like 3D objects bursting out of the ground. Very clever. Ever seen it done with timber flooring?

parquetry image

Our US friends at Hardwood Flooring Mag have come up with story. Check it out here. 

Key to failure #1: Trying to please everybody…

Here at Lagler we’ve handed out years and years’ worth of wordy advice about the consultancy process when quoting for jobs, and how crucial it is to the end result (i.e.- getting paid).

What you do and don’t tell a customer when offering your services will always come back to haunt you, for better or worse.

Also, some customers are simply better to deal with than others. We can’t play psychologists, or be as skilled as those criminal profilers on TV dramas (like that dude who reads body language, that’s especially cool). However, there are also some red flags to look out for at the very first point of contact.

Thanks to our American friends at Hardwood Flooring Mag, with some tips that are truly universal. A summary, and a few points of our own:

BEFORE THE QUOTE:

– Do they expect you to meet them out of acceptable business hours, especially on a weekend when you should be with your family? Think about what else they may expect.

– Do they dote over their dogs? Seriously, it’s an issue. The first scratch may be blamed on you.

Sure they’re cute, but…

– Are you providing a quote to a third party, a proxy, or other, or are you dealing direct with the homeowner or primary stakeholder?

– Do they baulk at paying a deposit (presuming you charge deposits. If not, you should…) ?

– Have they been derogatory or unreasonably critical of other/ previous tradespeople? Are you privvy to the full story?

DURING THE JOB:

– Are they following you around? Tell them to go away and let you do your job, politely, of course. One contractor recently had the homeowner follow him around. Every scratch and emission of dust was queried, argued and discussed. The job took three days longer than it needed to.

– Do they change their minds about gloss level or stain colours? They’re likely to change their mind about paying you…

Read the full article here.